SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vyroes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vyroes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The application does not allow for beautiful photos. they are deformed just perfect this pajama set keeps you very warm I recommend
Beautiful and super comfortable pajamas, I really loved them.
Comfortable to wear, beautiful color, affordable price.
It's just like the description, very warm pajamas, I loved them. Size like L/XL.
The pajamas arrived quickly, very soft, and the size fits perfectly for height 158. There are elastic bands on the sleeves and pants. there are some threads sticking out and there is a little lint, but this is not a problem 👍🏻 I recommend it, I think I will order more. 🔥 😍 🔥 😍 🔥
Good pajamas. For a girl with a height of 160 cm and weight of 53-55 kg, the first size (the smaller one, 45-60 kg) fits well, not too tight but not too big either. Oversized, perfect for home. I really liked them. Now these are my favorite pajamas for winter, my room is cold and these pajamas keep me warm and help me. Thank you very much! 👍🏻
I liked it a lot. Good quality. Very soft and warm. I recommend getting one or two sizes bigger if you like it a little loose. It's just as it appears in the photo.
I loved it, it's very warm and very fluffy, it took a while to arrive.
Beautiful. It's a wonderful pajama. Fits well for those who wear up to size 40 or 42 in Brazil. Highly recommend.
Love it! Very soft and warm. As described. I want the other colors!! !
Thank you very much for the gift, it's very warm, beautiful, and comfortable.
It's warm. Even though it's not super thick, it's nice to wear at home and do activities.
Fleece super thick and extra warm, l use it as a pajama either to go out casual style, too. I am very happy
It comes well packaged and wrapped. It's soft and warm and didn't take long to arrive after ordering. Satisfied.
Thank you, received quickly, before the specified deadlines. Soft, warm and very nice pajamas. For height 1.64m and weight 76kg. Fits perfectly. My recommendations and thanks to the seller.
Excellent suit, good quality, arrived quickly, I recommend the seller, order. Thank you.
The suit is warm. I liked it. The quality isn't very high, but for such a price it's a good offer.
The texture is super pleasant. It's plump but not excessively so, and it has cuffs on the sleeves and ankles.
Good quality product, made with good quality materials. We'll packed and very fast delivery.
Great for the price!
Highly recommended, warm and beautiful.
Excellent
Incredible product, arrived super fast, fabric that hugs you well, highly recommended.
The fabric is wonderful... super warm... only the size doesn't match, it's a bit smaller than advertised... I bought it to be large but it fits perfectly.
Pajamas just like the advertisement, beautiful, soft, and very warm. I recommend buying without worry.